Yonibet is a new casino offering a new way to play: easier, faster and fun. If you are taking your first steps in our universe, this FAQ is made for you: it will guide you and help you to have fun without any trouble.

Deposits and withdrawals

• • How to deposit?
    Crypto currencies are the easiest way (but not the only one) to deposit on Yonibet: You just need to send your cryptos to the address listed in the "deposit" section for the crypto you want. Once you have the deposit address from Yonibet, go to your crypto wallet or exchange, choose the crypto you want and click on "withdraw". Just copy and paste the address and you're done. Please note that each crypto has a unique address, sending BTC to the ETH address will not work!
  • I don’t have any crypto
    Do not worry, Yonibet is accessible to all players, whether they have Crypto or not! Our third party provider allows you to deposit funds with a classic payment method: It's fast, simple and there are no fees to pay. Please note that the third party provider could ask your identity document to validate your account. This process is automated and takes only a few minutes. Tutorial Go to the deposit page and click on "Buy crypto" section.   Once you are on this page, you have to check the "I agree to buy crypto and send to the above-specified address" box and "proceed".   Next step A verification email will be sent to your email address. Go to your mailbox and enter the given code to proceed to the final step.   You just have to enter your payment information, your country of residence and click on "Pay". Some banks will ask you for an additional verification (called "3D secure"), usually a confirmation sms or a code via your banking application: make this verification and you're done! You can now play on Yonibet.   Please note that if this is your first deposit, the third party provider may ask you to verify your identity: They will first ask for a photo of your passport or ID card, and then a selfie with the passport or ID card. It's a simple electronic verification that takes only a few seconds, so don't worry. If you forget to do the KYC step: 1) Your balance will not be credited, it is imperative to provide your ID documents and the requested selfie. 2) You will receive an email to warn you that the process has not been finalized. Deposit in USDT The deposit only takes a few minutes. USDT is a so-called "Stable" crypto-currency (Stablecoin) since its price varies very little. Yonibet accepts deposits in USDT. Please note: Please use the ERC20 network to make your deposit. How to use the ERC20 network? Most of the cryptocurrency platforms offer to choose between several networks (Binance smart chain, ERC20 etc.), so just choose the ERC20 network. If you can't find how to choose the network, please contact the cryptocurrency platform you are using.
  • Other payment methods
    There are a variety of payment methods available on Yonibet to suit traditional players (Direct banking, credit card, electronic wallet...) or Crypto enthusiasts (Bitcoin, Tether, Litecoin etc.) All our payment methods are managed by third parties. They are audited, tested and recognized worldwide: security is one of Yonibet strong points! Moreover, an SSL certificate is applied to encrypt your payment information from end to end!
  • I’m not able to deposit
    If you are experiencing issues with making a deposit, here are a few suggestions to help: - Try another option available to you - Make sure you are making a deposit from a card which is in the same name as the Yonibet account holder - If your deposit fails 4 times, please contact your provider/bank - Check your account status to be sure that you are not blocked. - If you see any error message, please delete your cookies/cache and try a different browser If you still need help, please contact our live chat.
  • Missing deposit
    In case of missing deposit, please provide to our support on the email [email protected] or by live chat the following information: Username, screenshot of the transaction and transaction ID/number
  • How long does it take to receive my withdrawal?

    All withdrawal requests are processed by the financial department within 48 hours after the successful identity and account verification, every day 9.00-18.00 (GMT+3). Once the withdrawal is accepted, the payment period depends on the payment processor.

  • Can I withdraw my bonus funds ?

    Our bonuses are sticky, which means that once the bonus is activated, it must be played in its entirety (reaching the wager) in order to withdraw. Of course, if the bonus has expired and your funds have been wagered at least once (in accordance with anti-money laundering regulations), you may proceed with a withdrawal.

  • Why does my withdrawal fail?
    There are several reasons why you may not be able to withdraw money, the following are the most common: - A player always needs to have placed at least his deposit amount in bets before he or she is able to withdraw the money. - If you are trying to withdraw to via a method which is not supported for you - If you have an active bonus, you cannot withdraw your bonus balance until the bonus has been wagered and the funds have been added to your cash balance - If you currently have a pending verification request, please see the verification page in your account
  • How do i validate my account?
    To validate your account, you just need to send your identity documents (ID card or passport) and a proof of address (your choice: gas, water, electricity or phone bill) to the following email address : [email protected] Please note that additional documents might be requested Please make sure that the documents are not like this (if they are, they will be refused): The 4 corners of the document are not visible The image is blurred or pixelated It is not an official document (not an ID card / passport / driver's license) The document is expired or the proof of address is older than 3 months.

Safety & Security

• • • Are Yonibet games fair?
      To ensure honesty and fair play, the games on our site, delivered by third party suppliers, run on a random number generator (RNG). This ensures that there is no manipulation.We do this out of respect for our customers and to comply with strong international standards.
    • What happens to my data when i join Yonibet?

      You can find the terms and conditions of your data on the "privacy-policy" page at the bottom of the page. In any case, be aware that your data is not sold or rented to third parties

    • Is Yonibet protected?

      Of course, with our SSL certificate allowing an end-to-end encryption, all the data that transit on the site are totally protected. We attach great importance to protecting our users.

Gambling experience & Promotions

• • • • How does the loyalty program work?
        It's very simple: the more you play, the more Yonicoins you get! Yonicoins allow you to become a VIP or to buy exclusive rewards in the shop.
      • Can i play on my mobile ?

        Our site is totally "Responsive", which means that it adapts to all types of screens! So, you can bet and spin where you want, when you want.

Sportsbooks

• • • • What is the cashout option?
        The Cash-Out function gives you more control on your bets and offers you an opportunity to settle the bet before the event is finished : when this feature is available, you can Cash Out a bet in its entirety and the money should arrive to your balance right after that.
      • Where is my sports betting history?

        On the sports page, just next to the search button, you can click on this logo (screenshot below) to find all your bets.

         
      • Where is my esport betting history?

        On the esports page, just on the right side, you can click on “History” to find all your Esports Bet

         
      • How to play my Freebet ?

        After receiving a Freebet bonus, you can activate it directly from the corresponding notification, on the sport page, or by using it in the betslip. To use it, just prepare your betslip and next to the amount to bet, click on “use bonus”.